RedLink Privacy

At RedLink, we are committed to protecting the privacy and security of those who use our applications and our websites, and (the “Sites”) (together, the “Services”). This Privacy Policy is designed to describe what information we collect, how and with whom we share it, and how we protect it. In order to differentiate certain visitors to the Sites, those who have purchased or sign-up for RedLink Services are called “Subscribers” and their customers are called “Customers.” Visitors who are neither Subscribers or Customers are “Visitors.” Organizations that have agreed to provide services to RedLink or to use RedLink integrations (e.g., use our API) are “Providers.” This Privacy Policy applies too persons anywhere in the world who use the Sites or Services, except as otherwise specified.

In order to provide you with relevant and timely information, resources, and services, we collect certain information from Subscribers, Customers, Providers, and Visitors during your visits to the Sites in connection with the Services. By accepting the Privacy Policy during registration or by visiting and using the Sites and Services, you expressly consent to our collection, use, and disclosure of your personal information, also personal data, in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service.


What Information We Collect and How We Use It

When you access the Sites and/or participate in the Services, you may provide certain information to us voluntarily. In addition the Sites may automatically collect certain information regarding your visit.

  • Subscribers. Information provided when you fill out Sites’ or Services’ forms with personal information, such as your name, address, email address, or telephone number, or when you interact with the Services by posting content, submitting reviews, raising questions, making comments, or providing other content (“User Content”) can be used by RedLink to provide the Services, resolve service and billing disputes, troubleshoot problems, inform you about offers and events both online and offline, deliver product news, customize your experience, detect and protect against error and fraud, enforce our Terms of Service, provide you with system and administrative messages, and as otherwise described at the time of collection. We may also use this personal information about you to improve our marketing efforts, analyze site usage, improve our content and service offerings, and tailor the Sites and Services to better meet your needs. In addition, as part of the Services, Subscribers provide data and information to us, including Customer data, used solely for purposes of providing the Services. A Subscriber’s use of the Sites and Services is also subject to automatic collection of data, as described with respect to Visitors below.
  • Customers.  If you have provided information to one of our Subscribers, we may collect and use that information, including personal information, in connection with the Services. For certain Services, we may work with our Subscribers to collect information about use of their websites by Customers and others through technologies such as javascript. Customers’ personal information will not be shared with any third parties, including other Subscribers, in a manner that could be used to identify you or any particular individual, but such information may be shared in an anonymous, aggregate manner. To the extent Customers directly use and interact with the Services, we may collect and use User Content, as described above. To the extent that Customers visit the Sites, use of the Sites is also subject to automatic collection of data, as described with respect to Visitors, below. We may transfer Customers’ personal information to our servers outside Europe (if you are based in Europe) or otherwise outside your country of residence where data protection laws may be less adequate compared to your own country’s data protection laws.
  • Visitors.  Like most websites and other online platforms, our Sites and Services may use log files. As part of the customary information recorded by commercial analytics packages, we record the internet protocol (IP) address or similar device identifier, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks of visitors in order to analyze trends, administer the Sites, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. Some of this information may also be stored on your computer using “cookies” or similar technology, described below. We may transfer Customers’ personal information to our servers outside Europe (if you are based in Europe) or otherwise outside your country of residence where data protection laws may be less adequate compared to your own country’s data protection laws.
  • Providers. Terms around the information gathered from and shared with Providers are generally described in our Terms of Service.
  • Links to other sites. We may sometimes provide links to third party websites. We encourage you to review the privacy statements of websites you choose to visit from RedLink so that you can understand how those websites collect, use, and share your information. We are not responsible for the privacy policies or other content on websites outside of the Sites or Services.


What Information We Disclose to Third Parties

We do not share personally identifiable information with any third party except as set forth below.

Personal information may be shared with our Providers and others for purposes of providing the Services to RedLink’s Subscribers, Customers, and Visitors; developing, maintaining, and hosting the Sites and Services; and authorization of credit card or other payment transactions.  Our business partners and service providers are contractually limited in their ability to use such information for purposes other than RedLink.

In the event that all or part of RedLink (or its assets) are bought, sold, or otherwise transferred, information collected from our Subscribers, Customers, and/or Visitors may be shared for evaluation purposes and included among transferred business assets.

We may disclose personal information if required by law or to protect the personal safety of our Subscribers, Customers, or Visitors, or members of the public.


What Are My Choices Regarding How Personal Information is Collected or Used?

From time-to-time you may receive communications including mailings, telephone calls, or e-mails from RedLink with information on products or services, discounts, special promotions, upcoming events, or other offers. You may opt out of receiving e-mail communications by clicking the “Unsubscribe” link at the bottom of the e-mail received or by contacting us as described below. It may take us up to 10 days to complete this process, as permitted by law. You can also opt out of other communications by contacting RedLink. Please note that if you request that your name and contact information be removed from our list for marketing purposes, your personal information may still be retained in our databases for recordkeeping and internal research and analysis.


What are Cookies?

The Sites may use “cookies” or similar technologies which are small pieces of information stored by your browser or other application on your computer’s browser or hard drive. The cookies are used to connect your computer with information stored about your online activity, searches, preferences and product purchases both within the same website visit and from one visit to the next on the Sites and/or other websites. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain activities or an experience on the Sites tailored to you. For more information, see


Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, RedLink and the Sites do not recognize DNT.


Where We Store Your Information

The information we collect from you may be transferred to, and stored at, a destination outside the country or region where you are a resident or use the Site or Services, including in the United States of America where data protection laws are not deemed to be as adequate as other regions (e.g., Europe). Some of our servers are located in the United States. By using the Site and Services, you agree to this transfer, storing, or processing of your information in such third countries.


Data Retention

We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Access, Recertification, and Erasure Rights

RedLink provides you with the ability to view, update, access, edit, and correct your personal information. To update your personal information, log in to your account. Our databases automatically update any personal information you edit in your profile or that you request we edit. However, personal information transmitted through boards, chats, polls, or any other means may remain in our databases, except to the extent prohibited under applicable law. You also have the right to request that we erase your personal information, subject to exceptions.  In order to request erasure or for other questions about your rights to access or rectify your information, please contact us as provided below.


Subscriber Invitations

Subscribers to the RedLink Services have the opportunity to invite others to work with them through their Subscriber account. To do that, RedLink asks you to import or manually enter the email addresses and other necessary personal information needed to generate these invitations. As you direct, we will then send them an invitation on your behalf or other notices reflecting changes you make to their status in your account. Their acceptance of the invitation will represent acceptance of these privacy terms.


Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement on our Sites or communicate the changes to you in other ways as we determine are appropriate so our Subscribers, Customers, and Visitors are always able to review what information we collect, how we use it, and under what circumstances, if any, we disclose it.


Children’s Privacy

RedLink and the Sites are not directed at children and do not knowingly solicit or collect personally identifiable information from children under the age of 13 without prior verifiable parental consent. If RedLink learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or a required or allowed by law).


Protecting Your Information

We are committed to protecting your personal information, even though no data transmission over the Internet can ever be guaranteed to be 100% secure. RedLink uses industry-standard security techniques on the Sites and Services to help protect against the loss, misuse, or alteration of information collected from Subscribers, Customers, and Visitors. For more information on RedLink’s commitment to data protection and security, please review our policy on Security and Acceptable Use.


What Are my California Privacy Rights?

This Privacy Policy describes how we may share your information for marketing purposes. You may contact us with any questions and, to the extent applicable, to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose.


Contact Us

If you have questions or suggestions regarding our privacy policy, please contact us:


Postal address: RedLink-Privacy, 57 East Main Street, Suite 211, Westborough, MA 01581 USA.

You may also make a complaint to the relevant data protection authority in your home country.

Last updated February 2018

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